The BBC director-general has addressed the controversy surrounding hit show Strictly Come Dancing, saying the organisation “will never tolerate unacceptable behaviour” and that “the line should never be crossed”.

Tim Davie made the comments at a news briefing following the release of the broadcaster’s annual report, which reveals, among other things, the salaries of its highest-paid stars.

Before taking questions, the BBC boss said he wanted to speak out about the scandal that has hit Strictly in recent weeks. Two male dancers have left the show amid allegations of misconduct and last week the broadcaster announced it would introduce production staff to chaperone all rehearsals from the next series.

There will always be “a degree of competitiveness” alongside the fun – but “there are limits”, Mr Davie said.

He described Strictly as “a wonderful show” that has brought “joy” to millions of viewers for 20 years. Hundreds of people involved in the series, from professional dancers and crew members to the celebrity contestants, have had “a brilliant experience”, he said.

However, he added: “At the same time, if someone feels there was something wrong or they want to talk about their experience, then of course we want them to raise that with us. And be in no doubt, we will take it seriously, listen and deal with it as appropriate.”

Mr Davie said he would not discuss specific individuals, but told reporters the broadcaster had in recent weeks shown evidence of its commitment to taking any allegations seriously.

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“So I hope that anyone who does want to talk to us, feels they can,” he continued. “It is vital, of course, that we have the right protocols and structures in place for the show. We keep these under review and we confirmed changes to these last week. It is essential these are right for everyone.

“Of course, alongside the fun and entertainment there will be a degree of competitiveness, hard work and a will to do well. That’s part of what makes this show. But there are limits and the line should never be crossed. We will never tolerate unacceptable behaviour of any kind.”

He finished by saying the show has planned “a brilliant line-up for this year, who I’m sure are itching to get going”, with more details to be revealed in the coming weeks.

Earlier this month, professional dancer Graziano Di Prima announced he was leaving the show after claims about his treatment of reality star and documentary presenter Zara McDermott – including confirmed reports he kicked her during a rehearsal.

His departure followed that of Giovanni Pernice, who left following a complaint made to the BBC about his behaviour by actress Amanda Abbington.

He has denied the allegations and said he is “co-operating fully” with an ongoing BBC investigation.

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