The Co-operative Bank is offering to compensate customers who were left unable to pay their bills on pay day due to a “payment processing system issue”.

Many of the bank’s 3.1 million customers did not receive wages, benefits and other payments due to the technical issue on Thursday morning.

The bank said it meant “some customer payments, both in and out of their accounts, were not been processed and customers balances appeared out of date”.

Many on social media complained their accounts had been left empty by the error and they had been unable to buy food or pay rent and utility bills.

The bank confirmed the issue had been resolved late on Thursday morning and that if anyone had “suffered any financial detriment due to this issue, we will look to redress”.

One customer wrote earlier: “Nearly had a heart attack this morning checking my bank… it’s payday yet only £16 in my account this is disgusting.

“I’m now in full on panic mode as rent is due out tmrw! We all need some kind of communication as to when this issue will be sorted NOW, this isn’t good enough!”

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Another person posted: “Payday for most NHS employees today and bills meant to be paid! It’s not good enough!

“Some of my team can’t afford to get into work as they were relying on their salary being in their bank this morning!!!”

A third customer said: “This isn’t good enough, payday and rent due out tomorrow and all my bills. Plus a family to feed. Can’t get to work because need to put petrol in the car!”

The bank said in its statement: “All of our services are running as normal and customers are able to access their accounts and make payments.

“The issue affecting our payment processing system is now resolved and all scheduled payments are now being processed. Customers should see their account balances update in due course.”

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