Gatwick Airport has apologised to a disabled passenger who was left waiting on a plane for over an hour and a half after landing.

Victoria Brignell, who is paralysed from the neck down, was pictured sitting alone on an empty plane at the London airport despite having reminded staff that she would be flying.

Gatwick Airport said her treatment was “unacceptable” and apologised to Ms Brignell.

A spokesperson said the incident has been “escalated” is being investigated “as a matter of urgency”.

Ms Brignell told the BBC: “I booked the help three months in advance, I reminded them two weeks ago, and still I didn’t get the service that I should expect to have.”

Former Paralympian Baroness Tanni Grey-Thompson was among those criticising what happened, tweeting to Transport Secretary Grant Shapps that this was the “reality of being a disabled person”.

Related posts:

Sarah Everard suspect treated in hospital for head injury sustained in custody University allows students to apply for assignment extensions if they’ve suffered racial trauma Father and son died after being gored by water buffalo on family farm, inquest told Hamilton wins British Grand Prix after collision with Verstappen who was taken to hospital Public urged to get retested for COVID after false negatives at government-run site What are the different types of COVID-19 test and how do they work? ‘It was never stamped out’: Cricketer Azeem Rafiq gives evidence to MPs at racism hearing Liverpool terror attack suspect reportedly had asylum claim rejected and suffered mental health issues Rees-Mogg admits ‘mistake’ advising PM to back Owen Paterson amid ongoing sleaze row Police officer charged with child sexual abuse offences including rape Queen contracting COVID was the last thing the Royal Family needed after enduring whirlwind week River bursts banks, homes evacuated and trains are cancelled as third named storm in a week strikes UK