Facebook groups are “dangerous” and use algorithms that “take people who have mainstream interests and push them to extreme interests”, a whistleblower has told MPs.
Frances Haugen said the groups can become “echo chambers” reinforcing and radicalising people’s opinions.
For example, users with left wing opinions can be pushed to the radical left, while those looking for healthy recipes can be pushed to anorexia content.
Ms Haugen, a former employee in the company’s civic integrity unit, has been giving evidence to MPs considering the draft online safety bill.
Among her evidence, she also told the committee that Facebook sees safety as a “cost centre” and that it “unquestionably” makes online hate worse.
She said “engagement-based metrics” – such as how many people like, share or comment on a post – were a problem on all sites.
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She said they favoured polarised content and were “biased towards bad actors”.
Ms Haugen previously appeared before the US Senate and her testimony in the UK comes as fresh stories appeared on Monday based on the thousands of documents she leaked.
She has already levelled a series allegations against the social network, saying its platforms “harm children, stoke division and weaken our democracy”, and that it refused to act because executives put profits above safety.
Facebook boss Mark Zuckerberg has rejected her claims, saying her attacks on the company were “misrepresenting” the work it does and that it “cares deeply about issues like safety, well-being and mental health”.
Ms Haugen told the MPs’ committee that for any social media platform over a couple of million users, the public should have the right to understand how it might be affecting society.
“Any tech company that has a large societal impact we need to be thinking about how do we get data out of that company…” she said.