Ryanair, often the butt of jokes about complaints and its attitude towards passengers, is to create a customer advisory panel to help the airline “continue to improve its guest services”.

The company said it was seeking customers from across Europe to join the panel at meetings in cities across the continent from this autumn.

It said the airline would cover flights and accommodation for panel members and a partner ahead of the first planned gathering in Dublin, which would require a two-night stay.

Ryanair said: “The recommendations from the panel will shape Ryanair’s 2022 customer improvements program, re-enforcing Ryanair’s commitment to delivering the lowest fares, on-time flights and great customer service.”

It called for applications to be submitted via its website before 31 May and said the successful applicants would be notified before 14 June.

Ryanair’s director of marketing and digital, Dara Brady, added: “We are excited to announce our first ever Customer Advisory Panel to allow customers help us drive improvements in Ryanair’s customer care and service.

“While Ryanair cannot be beaten for low fares, choice and on-time flights, as we grow to 200 million passengers p.a (per annum), we are determined to keep listening to our customers and improving our service to them.

“Our new Customer Advisory Panel will provide us with direct feedback and recommendations from customers and will help us deliver an improved service for our guests throughout 2022 and beyond.

“As Ryanair emerges from the COVID-19 pandemic customers can look forward to even more service improvements on new aircraft at even lower prices.”

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